Springvale/Customer Classifications
Distribution Partner
As one of the leading manufacturers and suppliers of EPS products throughout the UK, Springvale is committed to a culture of collaborative working and service support to its distribution partners. Over 30 years of experience has informed us that supporting our partners is our lifeblood; that our ability to provide the right products, of the highest quality, at the right price, at the right time, every time is our mantra. And it should be no surprise that we have created a support team to provide this level of service day-in, day-out.
Customer Service
We take great pride in meeting our customers’ needs to the best of our ability. In order to constantly improve our performance we have developed a customer charter:
- Orders placed before 2pm on any working day are to be delivered within 48 hours.
- This is applicable to all orders of standard products over 20 cubic metres.
Measuring against our Customer Charter, at present, 97% of deliveries are on time and in full. In normal circumstances even unusual products, such as very high-density grades, will be delivered within 5 days.
Certification
Springvale has manufactured high quality and, in many cases, innovative EPS products and solutions for over 30 years. This extensive range of products is manufactured to the quality management system BS EN ISO 9001:2000 and we have third party accreditation for all our thermal insulation products.
Technical Services
We know how confusing the constant changes to regulations can be and, fortunately, we understand them as we have representatives on many of the committees that verify them. This enables us to provide a service to guide your customers through the complex process of compliance with such regulatory requirements as the Code for Sustainable Homes and we also provide a dedicated SAP calculation service, to ease your customers through the complexities of meeting the latest regulations.
Environmental
Springvale EPS is produced to achieve the most exacting environmental standards and will last the lifetime of the building into which it is installed. It has excellent sustainability, with both a Global Warming Potential (GWP) and Ozone Depletion Potential (ODP) of zero and it can be fully recycled. Indeed, almost all our Shield range of products contain recycled material as standard.
Support and Advice
Our team of sales, technical and customer service advisors is accessible via telephone or e-mail. Simply click here to meet the team and gain immediate access to the support and advice you need.
Shaun Ryan
National Sales Manager - Construction Products Division
T: +44 (0)1457 863 211
M: 07812 125 930
E: sryan@springvale.com
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